Careers: Customer Sucess Manager

Work closely with our founders to conduct customer requirements discovery & demonstrate our Procaire Talent Retention Management offering
Support Procaire Pilots and evaluations
Conduct periodic customer check-in meetings to ensure product fit, communicate new product capabilities, escalate cross or up-sell opportunities, and facilitate issue resolution
Establish scalable customer service policies and practices

Previous experience in customer success including pre-sales and post-sales support management with knowledge of best practices, ideally with 3-5 years of experience
Impeccable customer service skills with deep empathy for the HR function
Start-up experience highly desirable
Experience supporting SaaS applications in the enterprise- HCM experience a plus
Excellent communication (verbal & written) and interpersonal skills- team player
Creative thinker and problem solver with strong analytical skills
Highly developed organizational, time management, and follow up skills
BA or BS degree from a leading university

Please send your resume as well as links to your Linkedin to jobs@praisidio.com

Customer Sucess Manager